Returns Policy

At T BAR TEA, customer satisfaction is our top priority. We understand that sometimes you may change your mind or encounter issues with your purchase. Please see our guidelines below for returns.

Change of Mind Returns

• If you decide to return an item due to a change of mind, the return shipping cost will be the responsibility of the customer.
• All returned items must be in their original, unused condition and in the original packaging.
• Returns must be requested within 14 days of the purchase date.

Damaged or Faulty Products

• If your product arrives damaged or is faulty, we will arrange for the return at our cost.
• Please notify us within 7 days of receiving the product to report any damage or faults.
• Once the product is returned, we will either provide a replacement or issue a refund, depending on your preference and product availability.      

To initiate any return, please contact our customer service team at hello@tbar.com.au or by notifying us via your original order, and we will guide you through the process.

Please note that we do not accept returns on perishable goods, gift cards, or opened personal care items.